aq111 Privacy Policy

At aq111, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect when you register, play casino games, deposit via bKash or Nagad, and withdraw your winnings. We operate in Bangladesh and comply with applicable data protection laws.

What Information We Collect

We collect information you provide directly and data generated through your use of our platform:

Account Registration Data

• Full name as it appears on your National ID Card, Passport, or Driving Licence
• Date of birth (to verify you are 18 years or older)
• Email address and mobile phone number
• Username and password you create
• Residential address in Bangladesh

Verification Documents

Before your first withdrawal, we require KYC documents to verify your identity:

• Copy of your National ID Card (NID), Passport, or Driving Licence
• Proof of address (utility bill or bank statement dated within 3 months)
• Selfie holding your ID document

These documents are reviewed within 24 hours and stored securely for compliance purposes.

Transaction and Payment Data

• Deposit and withdrawal amounts in ৳ (BDT)
• Payment method used (bKash, Nagad, Rocket, Bank Transfer, Upay)
• Mobile wallet numbers or bank account details
• Transaction timestamps and status (pending, completed, failed)

Gaming Activity

• Games you play (slots, live casino, crash games, fishing)
• Bet amounts, wins, and losses
• Bonus usage and wagering progress
• Session duration and frequency

Technical and Device Information

• IP address and approximate location (city level)
• Device type, operating system (Android version if using our app)
• Browser type and version
• Screen resolution and language settings

How We Use Your Information

We process your personal data for the following purposes:

Purpose	Data Used
Account creation and management	Registration details, contact information
Identity verification and KYC compliance	ID documents, proof of address, selfie
Processing deposits and withdrawals	Payment method details, transaction history
Providing access to games and features	Account status, VIP tier, gaming activity
Calculating and awarding bonuses	Deposit amounts, wagering activity, bonus terms
Customer support and dispute resolution	All account and transaction data relevant to your inquiry
Fraud prevention and security	IP address, device fingerprint, transaction patterns
Improving platform performance	Technical data, usage patterns, crash reports
Sending service updates and promotions	Email address, mobile number, marketing preferences

Marketing Communications

We may send you promotional emails about new games from providers like PG Soft and Red Tiger, bonus offers like our 145% welcome bonus, and VIP tier upgrades. You can unsubscribe from marketing emails at any time by clicking the link in each email or contacting [email protected]. We will still send you essential account notifications like withdrawal confirmations and KYC updates.

When We Share Your Information

We do not sell your personal data. We share information only in these limited circumstances:

Payment Processors

When you deposit or withdraw funds, we share your transaction details with payment service providers who handle bKash, Nagad, Rocket, Bank Transfer, and Upay transactions. These providers process your data according to their own privacy policies.

Game Providers

Your username and game session data are shared with casino software providers (KA Gaming, PG Soft, Red Tiger, Habanero, FA Chai, JDB) to enable gameplay. They do not receive your real name, contact details, or payment information.

Verification Services

We use third-party identity verification services to check the authenticity of your KYC documents. These services only access the documents you submit and do not receive your full account history.

Legal Obligations

We may disclose your information if required by law, court order, or government authority in Bangladesh. We will also share data when necessary to prevent fraud, enforce our Terms & Conditions, or protect the safety of our users.

Business Transfers

If aq111 is acquired by or merged with another company, your data may be transferred to the new owner. We will notify you via email before your data is transferred and becomes subject to a different privacy policy.

Payment and Transaction Data

We handle sensitive financial information with strict security measures:

• Mobile wallet numbers (bKash, Nagad, Rocket) are encrypted in our database
• Bank account details are stored using industry-standard encryption (AES-256)
• We do not store CVV codes or full card numbers (if card payments are added in future)
• All transaction data is transmitted over SSL/TLS encrypted connections
• Withdrawal requests are manually reviewed before processing to prevent unauthorized transactions

Transaction History

You can view your complete deposit and withdrawal history in your account dashboard. We retain transaction records for 7 years for accounting and regulatory purposes.

How We Protect Your Data

We implement technical and organizational measures to safeguard your information:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Two-factor authentication option for account login
• Encrypted storage of passwords using bcrypt hashing
• Regular security audits and penetration testing
• Access controls limiting which staff members can view personal data
• Secure data centers with physical security and backup systems
• Logging and monitoring of all access to sensitive information

While we take reasonable precautions, no online system is completely secure. You are responsible for keeping your password confidential and logging out after each session, especially on shared devices.

How Long We Keep Your Data

We retain your personal information for different periods depending on the type of data:

Data Type	Retention Period
Account registration details	Until you close your account, then 7 years
KYC documents	7 years after account closure
Transaction records	7 years for accounting compliance
Gaming activity logs	3 years
Marketing communication records	Until you unsubscribe, then 1 year
Support chat transcripts	2 years
Technical logs (IP addresses, sessions)	90 days

These retention periods comply with Bangladesh financial record-keeping requirements and allow us to resolve disputes or respond to regulatory inquiries.

Your Privacy Rights

You have the following rights regarding your personal data:

Access Your Data

You can request a copy of all personal information we hold about you. Email [email protected] with the subject "Data Access Request" and we will provide your data within 30 days in a readable format.

Correct Inaccurate Data

If your name, address, or contact details change, update them in your account settings or contact our 24/7 live chat support. For changes to verified information (like your name on KYC documents), you must provide new supporting documents.

Delete Your Data

You can close your account and request deletion of your data by emailing [email protected]. We will delete information that is no longer required by law, but we must retain transaction records and KYC documents for 7 years for regulatory compliance.

Withdraw Marketing Consent

Opt out of promotional emails by clicking the unsubscribe link in any marketing email, or by logging into your account and updating your communication preferences.

Data Portability

You can request your account and transaction data in a machine-readable format (CSV or JSON) to transfer to another service. This does not include data held by third-party game providers.

Cookies and Tracking

We use cookies and similar technologies to provide and improve our services:

Essential Cookies

These are required for the platform to function. They enable you to log in, maintain your session, and access secure areas. You cannot disable these cookies without losing core functionality.

Performance Cookies

We collect anonymous usage data to understand how players navigate our casino, which games are popular, and where technical issues occur. This helps us improve page load times and fix bugs.

Functional Cookies

These remember your preferences such as language settings, favorite games, and whether you prefer grid or list view in the casino lobby.

Managing Cookies

Most browsers allow you to refuse cookies or delete existing ones through browser settings. Note that disabling cookies may affect your ability to use certain features like staying logged in or saving game filters.

Changes to This Policy

We may update this privacy policy to reflect changes in our data practices or legal requirements. When we make significant changes, we will notify you by email and display a notice on our homepage for 30 days. The "Last updated" date at the top of this page shows when the current version became effective.

Continued use of aq111 after a policy update constitutes acceptance of the new terms. If you disagree with changes, you may close your account and request data deletion.

Contact Us About Privacy

For urgent security concerns like unauthorized account access or suspected data breaches, contact us immediately through live chat for fastest response.