aq111 FAQ

Visit our registration page and fill in your mobile number, email, and password. You'll receive a verification code by SMS. Enter the code, accept the terms, and your account is ready. The entire process takes less than two minutes.

You need a valid Bangladesh mobile number, an email address, and to be at least 18 years old. We'll verify your phone number during registration. Full KYC verification is required before your first withdrawal.

No. aq111 allows one account per person. Multiple accounts will be flagged and may result in account suspension and forfeiture of winnings. Stick to one account to avoid issues.

aq111 operates under international licensing and serves players in Bangladesh. We follow responsible gaming practices and require all players to be 18 or older. It's your responsibility to ensure online gaming is permitted in your jurisdiction.

We accept bKash, Nagad, Rocket, Bank Transfer, and Upay. All methods support deposits in BDT. Choose the one you're most comfortable with.

The minimum deposit is ৳100. This low threshold makes it easy to start playing without committing large amounts upfront.

Deposits via bKash, Nagad, and Rocket are usually instant. Bank transfers may take up to 1 hour to reflect in your account. If your deposit hasn't arrived within this timeframe, contact support with your transaction reference.

aq111 does not charge deposit fees. However, your payment provider may apply their own service charges. Check with bKash, Nagad, or your bank for their fee structure.

First, check your payment app to confirm the transaction went through. If the money left your account but didn't reach aq111, contact our support team with your transaction ID and timestamp. We'll investigate and credit your account within 24 hours.

Go to the Withdraw section in your account, select your preferred method (bKash, Nagad, etc.), enter the amount, and submit. First-time withdrawals require KYC verification. Once approved, withdrawals are processed within 24 hours.

You can withdraw a minimum of ৳1,200. This helps keep transaction costs reasonable for both you and us.

Standard withdrawals are processed within 24 hours after approval. Your first withdrawal may take up to 1 hour for initial verification. Once KYC is complete, subsequent withdrawals are faster.

You'll need one of the following ID documents: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo or scan showing your full name, photo, and ID number. Our team reviews submissions within 24 hours.

Yes. Starter-tier members can withdraw up to ৳200,000 per day. VIP tiers have higher limits: Silver ৳320,000, Gold ৳520,000, Ruby ৳830,000, and Sapphire ৳1,300,000. To increase your limit, increase your monthly turnover and advance through VIP tiers.

New players receive a 145% match bonus on their first deposit, up to ৳6,500. Deposit ৳1,000 and get ৳1,450 in bonus funds. The bonus has an 11x wagering requirement and is valid for 7 days.

Wagering requirements determine how much you need to bet before bonus funds become withdrawable. For example, if you receive a ৳1,000 bonus with 11x wagering, you must place ৳11,000 in bets. Only bets on eligible games count toward this total.

Slots and crash games count 100% toward wagering. Live casino games and card games typically count 10–20%. Check the bonus terms for the full breakdown. Betting on both sides of an outcome (hedging) does not count.

You can withdraw your original deposit at any time, but doing so forfeits any active bonus and associated winnings. If you want to keep the bonus, complete the wagering requirement first.

Yes. Reload bonuses give you a 27% match on subsequent deposits. These are available weekly and follow the same 11x wagering rules as the welcome bonus.

Refer a friend and earn ৳475 when they register and make their first deposit. Your friend also gets the standard welcome bonus. There's no limit to how many friends you can refer.

We offer over 2,200 games from providers including KA Gaming, PG Soft, Red Tiger, Habanero, FA Chai, and JDB. You'll find slots, live casino, card games, crash games, and fishing games.

Most slots and some crash games have a demo mode. Click "Demo" on the game tile to try it without wagering real money. Live casino and some jackpot games require real-money play.

RTP (Return to Player) is the percentage of all wagered money a game returns to players over time. A game with 96% RTP pays back ৳96 for every ৳100 wagered, on average. Higher RTP games give you better long-term odds.

Single Deck Blackjack by FA Chai offers 97.5% RTP, one of the highest on our platform. The Great Icescape (97.4%) and Monster Dice (97.3%) are also excellent choices for players looking for high-RTP slots.

Yes. Visit your account settings and set daily, weekly, or monthly deposit and loss limits. These tools help you manage your budget and play responsibly. Once set, limits cannot be increased until the cooling-off period ends.

Go to the login page and click "Forgot Password." Enter your registered email or mobile number. You'll receive a reset link or code. Follow the instructions to create a new password.

Contact our support team to update your mobile number. You'll need to verify your identity by providing your current number, registered email, and a photo of your ID. This process protects your account from unauthorized changes.

Your current VIP tier is displayed in your account dashboard. You can also view your progress toward the next tier, including monthly turnover and benefits. For full VIP details, visit our Bonus & VIP page.

VIP tiers unlock higher cashback rates (1.1% to 1.5%), increased daily withdrawal limits (up to ৳1,300,000), birthday bonuses, and personal account managers at Gold tier and above. Tier status is based on your monthly turnover.

Yes. Email [email protected] from your registered email and request account closure. Withdraw your balance first, as closed accounts cannot be reopened. We'll process your request within 48 hours.

First, check your internet connection. Try clearing your browser cache or using a different browser. If the site is still inaccessible, your ISP may be blocking it. Try using a VPN or contact support for an alternative access link.

Visit our app download page and click "Download APK." The file is 41 MB and requires Android 8.0 or higher. After downloading, enable "Install from Unknown Sources" in your phone settings, then open the APK to install.

Ensure your Android version is 8.0 or newer. You must also allow installation from unknown sources in your security settings. If installation still fails, your phone's storage may be full. Free up at least 100 MB and try again.

Yes. Our app uses SSL encryption to protect your data and transactions. We don't request unnecessary permissions. Download only from our official website or the link provided by our support team to avoid fake apps.

Close other apps running in the background to free up memory. Switch to a faster internet connection if possible. If you're on the app, try the website instead, or vice versa. Clearing your app cache may also help.

Live chat responses are typically instant during peak hours. Email support replies within 2 hours for most queries. Complex issues like account reviews or payment investigations may take up to 24 hours.

We currently offer support via live chat and email only. These channels allow us to document your case and provide accurate assistance. Phone support is not available at this time.