aq111 Responsible Gaming Policy
Gaming should be fun. We provide tools and support to help you stay in control.
Our Commitment to Safe Gaming
aq111 is committed to promoting responsible gaming across Bangladesh. We believe online gaming should be entertaining and safe. Our platform includes multiple safeguards to protect players and prevent problem gaming behavior.
Every player must be 18 years or older to register and play on aq111. We verify age during the KYC process and block underage accounts immediately. Our system monitors unusual betting patterns and flags accounts that show signs of compulsive behavior.
Recognizing Problem Gaming
Problem gaming can affect anyone. Recognizing the signs early helps you take action before it becomes serious. Here are common warning signs to watch for:
- Spending more time or money on gaming than you planned
- Gaming to escape problems or negative feelings
- Lying to family or friends about how much you play
- Borrowing money or selling possessions to fund gaming
- Neglecting work, studies, or family responsibilities
- Chasing losses by betting more to win back money
- Feeling restless or irritable when not gaming
- Gaming interferes with sleep or daily routine
If you recognize these signs in yourself or someone you know, it's time to seek help. Problem gaming is treatable, and support is available.
Tools to Stay in Control
aq111 provides several tools to help you manage your gaming activity. These features are available in your account settings and take effect immediately.
Deposit Limits
Set daily, weekly, or monthly deposit limits. Once you reach the limit, you cannot deposit until the period resets. Minimum limit is ৳100 per day. Changes to limits take 24 hours to apply.
Session Time Reminders
Get alerts after a set amount of playing time. Choose intervals from 30 minutes to 3 hours. Reminders appear as pop-ups showing your session duration and current balance.
Loss Limits
Set a maximum loss amount per day or week. Once reached, you can no longer place bets until the period ends. This prevents chasing losses during a bad streak.
Reality Checks
Enable automatic breaks after 60, 90, or 120 minutes of continuous play. The system logs you out and displays time and money spent during the session.
How to Set Limits
Log in to your aq111 account and go to Settings > Responsible Gaming. Select the type of limit you want to set. Enter the amount or duration and confirm. The limit applies immediately for new limits. If you want to increase an existing limit, the change takes 24 hours. If you want to decrease a limit, it applies right away.
You can remove limits anytime, but removal takes 7 days to process. This cooling-off period helps prevent impulsive decisions during active play.
Self-Exclusion Process
Self-exclusion is a voluntary ban from aq111 for a period you choose. During exclusion, you cannot log in, deposit, or play. This tool is designed for players who feel they are losing control and need a break.
Exclusion Periods
You can self-exclude for 6 months, 1 year, 2 years, or permanently. Once activated, the exclusion cannot be reversed until the period ends. We close your account immediately and block all access.
Starting Self-Exclusion
Contact our support team at [email protected] or use the live chat. Tell us you want to self-exclude and choose your period. We process the request within 24 hours. You receive a confirmation email once your account is closed.
During exclusion, we delete you from all marketing lists. You will not receive promotional emails, SMS, or push notifications from aq111. Any remaining balance in your account is refunded to your registered bKash or Nagad number within 3 working days.
After Exclusion Ends
Your account remains closed when the exclusion period ends. If you want to play again, you must contact support and request reactivation. We ask a few questions to confirm you are ready to return. Reactivation takes 24 hours.
If you chose permanent exclusion, your account cannot be reopened. This decision is final and helps protect players with serious gaming problems.
Protecting Underage Players
aq111 does not allow anyone under 18 to register or play. We use KYC verification to confirm age before processing the first withdrawal. If we discover an underage account, we close it immediately and return all deposits. Any winnings are forfeited.
Parental Controls
Parents can block access to aq111 on shared devices. Install content filtering software like Qustodio or Norton Family. These programs block gaming sites and prevent children from registering accounts.
If your child created an account using false information, contact us at [email protected]. Provide the username and proof of age. We close the account within 24 hours and refund any deposits.
Getting Help
Need to Talk?
If gaming is causing problems in your life, reach out for support. Professional help is confidential and free.
Email Our Support TeamSupport Organizations in Bangladesh
These organizations provide counseling and support for problem gaming:
- Moner Bondhu: Mental health helpline at 01779-554391 (available daily 10 AM to 6 PM)
- Kaan Pete Roi: Crisis support at 01779-554392 (24/7 service)
- National Institute of Mental Health: Outpatient services in Dhaka, call 02-9004000 for appointments
International Resources
For additional support, contact these international organizations:
- Gamblers Anonymous: Peer support groups worldwide (visit gamblersanonymous.org to find meetings)
- GamCare: Free advice and counseling (UK-based but serves international callers)
- Gambling Therapy: Online support in multiple languages (visit gamblingtherapy.org)
Our Team Is Here
aq111 support staff are trained to recognize problem gaming and provide help. If you need to talk about your gaming habits, contact us anytime at [email protected]. We respond within 2 hours during business hours and within 6 hours on weekends.
All conversations are private. We do not share your information with third parties unless required by law. Our goal is to help you make informed decisions about your gaming activity.